For standard repairs, InstruMedics strives to maintain a 24-48 hour turnaround time after approval in order to proceed. Instruments that require extensive repair or parts may exceed that time; all customers are advised of any delays.
How often should my instruments be serviced?
As a courtesy, InstruMedics offers an evaluation service. Depending on the size of your facility, the volume of procedures, types of procedures, etc. we can make a schedule recommendation for your instruments. The usual rule of thumb is based on the type of instrument and the frequency of re-processing.
"Repair" vs. "Replace"; how do I decide which is more appropriate?
InstruMedics technicians are trained to detect when an instrument is beyond its economical, functional life. Each instrument is evaluated and function tested. The technician is able to determine if it is safe and economical to repair the instrument. In most cases, InstruMedics is able to significantly extend the life of the instrument. If the technician deems the instrument damaged or worn beyond repair, a recommendation to replace the instrument will be made.
I have been dealing with multiple vendors sending my instruments to different manufacturers for service and repair. Will you be just another vendor to add to my never-ending To Do list?
Absolutely not. We are brand neutral; we fix all brands and all models from the smallest micro instrument to scopes and power equipment.
Do you offer flat rate repair pricing?
Yes, flat rate pricing is one of several pricing programs available. Please call or email for more details.
How much space is required and what is the cost to put an InSite™ repair lab in our hospital?
200 sq. feet is optimal and there is no cost to build a lab in your hospital. Every InSite™ is designed, equipped, installed, stocked and staffed 5-6 days per week at our expense.
Do you have loaner equipment?
We are often able to accommodate loaner requests from our vast pool of resources.
Do you use harvested or remanufactured parts in your repairs?
No, harvested or remanufactured components are not used in the repair of instruments or equipment. All replacement parts are new, medical grade, and meet manufacturers’ specifications.
Do you offer CEUs?
Yes, we offer accredited CEU programs on care and handling for surgical instrumentation and equipment.
