| Which InstruMedics services do you utilize? |
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| STAFF/PERSONNEL |
| Please rate your satisfaction with InstruMedics staff and personnel: |
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| 1. Courtesy of InstruMedics staff when arranging my repairs or other services |
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| 2. Degree to which staff was easy to reach/contact |
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| 3. Professionalism of the staff (organized, efficient etc.) |
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| 4. Overall courtesy of the staff |
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| Please describe a good or bad experience with InstruMedics staff/personnel: |
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| SERVICES |
| Please rate your satisfaction with the specific services we provide: |
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| 5. Overall quality of the instrument/equipment repairs |
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| 6. Courier service |
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| 7. Mail-in service |
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| 8. Cost-effectiveness of our preventative maintenance program |
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| 9. Extent to which repairs were made in a timely fashion |
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| 10. Usefulness of the repair activity reports I receive |
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| Please describe a good or bad experience with InstruMedics services: |
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| OVERALL QUALITY |
| Please rate your satisfaction with overall quality of the services we provide: |
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| 11. Extent of repair capabilities offered by Instrumedics |
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| 12. Competiveness of the price for Instrumedics services |
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| 13. Likelihood of recommending Instrumedics to other health systems |
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14. Overall rating of your experience with Instrumedics
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| Please provide any additional comments about your experience of InstruMedics overall quality: |
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| Please check any additional services you are interested in hearing more about: |
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