OUR PEOPLE

Our People are fully trained, certified, experienced, and professional technicians, sales, and customer support staff

All InstruMedics Repair technicians are salaried, company employees who undergo a rigorous and thorough apprenticeship program initially lasting a minimum of twelve weeks under close supervision.

Training programs have been written by factory trained master technicians who mentor each apprentice during initial training.  Training includes a combination of video, classroom / textbook, observation and hands-on development in a repeatable, progressive, controlled process. Technical training is on-going, incorporating annual updates based on new technology, techniques, and industry innovations. 

All technicians are cross-trained and tested periodically which results in a technician who capably handles all hand-held stainless steel instrumentation.  Weekly telephone dialogue as well as internet/video conferencing, and email communication is maintained to maximize communication and demonstrate support by our National Repair Lab located in Ann Arbor, Michigan.

Certification
In order for InstruMedics technicians to be certified they must first complete course requirements on repair of each type of instrument. Course requirements include knowledge and understanding of the instrument, recognizing and analyzing instrument damage, and proper care and handling of the instrument. Each technician is also fully trained in hospital protocol.

Following Our Mission
To design and implement a versatile, tailored, service program with our customers, that maximizes the value of their investment, while reducing maintenance costs, meeting their varying needs and improving the quality of care.

Our business operates in a manner fostering long-term partnerships to satisfy our customers, and our employees, promoting strong family values, fun, trust, creativity, enjoying the results of taking risks, and sharing the rewards, resulting in better outcomes for all.

Our Philosophy
Our business philosophy is to combine the core values of the past with the latest technology and the highest quality of repairs supported by a level of customer service and attention to detail never experienced before!  The result provides our customers measurable management solutions and a value proposition to reduce expenditures, prolong instrument and equipment life, and produce an opportunity for better outcomes. 

By focusing on Pro-Active maintenance, total refurbishment and "failure prevention" coupled with relying on over fifty years experience in the hospital service industry, in conjunction with InstruMedics’s presence, we will improve current processes utilizing our unique combination of our personnel, technology, repair services and other capabilities.  Our understanding of your business and "work-with" attitude is unsurpassed in the repair service industry.